|
Katalyst offers data capture and content managment software to enable key productivity gains
16/10/2008 17:20:06
Katalyst extends its business processing service offering by investing in key data capture and content management software which provides unrivalled productivity gains with significant time and cost savings ... read more
CALL CENTRE MANAGERS
- TIP OF THE DAY
When hiring for the frontline, make sure you hire for personality fit as well as knowledge and skill match.
Predicting the likelihood that a person will not only stay with the job but also be happy doing it is more a function of personality type than specific knowledge or skills of the job candidate. While many centers focus on requisite skills in the hiring process, those that do psychometric testing for motivational factors up front have a higher retention rate and better employee satisfaction and performance. |
|
Katalyst is able to assist new start up or established overseas brands enter and establish themselves into the UK and European markets. We have experience of working with brands develop sales strategies across B2B, B2C, retail and internet markets.
Coupled with this Katalyst is able to offer a wide range of market research capabilities including comparative brand and subscriber offerings, pricing models, focus groups, buyer behaviour patterns and SIMALTO profiling.
Market Entry Projects Undertaken
A US telecoms broker needed assistance in establishing contact with UK Tier 1 telecom operators to develop their minute termination business. Katalyst was able to introduce and broker relationships with two operators resulting in profitable business relationships.
A US handset application developer approached Katalyst to develop their European footprint by establishing retail and distribution channels. Katalyst leveraged their European contact base to successful complete this project
 |
|
 |
|
