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Katalyst offers data capture and content managment software to enable key productivity gains
16/10/2008 17:20:06
Katalyst extends its business processing service offering by investing in key data capture and content management software which provides unrivalled productivity gains with significant time and cost savings ... read more
CALL CENTRE MANAGERS
- TIP OF THE DAY
If you must place a caller on hold, make sure you use all four steps in the hold process. Do you know what they are?
The recommended steps of putting a caller on hold are: 1. Ask the caller’s permission to be placed on hold. 2. Thank the caller and then place on hold. 3. When you’re back, ensure the caller is still there by using their name. (Mr. Smith?) 4. Thank them for holding and resume the conversation. By the way, if the wait time is long, check back in during the hold to let the caller know you haven’t forgotten about him. |
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Katalyst Communications is a consultancy specialising in business development, market entry, technology implementation, and business process outsourcing. Katalyst is well positioned to handle projects from concept to delivery and we have a proud record of project execution with a high number of start ups and blue chip brands.
We have developed excellent contacts and partnerships within the UK, Europe, Asia and the Far East to offer an extended scope of service with associated cost benefits.
Our BPO expertise enables us to offer classic outsource and offshore programmes, significant improvements in customer service levels in addition to providing significant cost benefits. In addition we are able to offer consultancy within the BPO verticals covering technology refresh, best practice and performance anlaysis.
Our technology division supports new products and services within the communications industry covering access technology, access equipment, location based services, media downloads and disruptive technologies.
Our people are skilled in the practices of business development, market test, research, business planning, market analysis, sales plans, competitor analysis and product marketing. The consultancy uses in house management resource linked with strong international partnerships to provide geographical reach, sources for new technology and lower cost bases.
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