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Katalyst Speech Analytics delivers insight for a Credit Card Bank
22/12/2009 10:48:54
Katalyst have just completed a SA discovery project for a major credit card bank in the UK.
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CALL CENTRE MANAGERS
- TIP OF THE DAY
Part of our problem in getting recognition within our organizations is because we call ourselves call centers and we have customer service representatives or telephone service representatives. In fact we are information specialists and we run Information or Satisfaction centers. Our agents do more than answer phones they satisfy and illuminate and educate and what we call them does not reflect this. Words have meaning….titles have meaning…and we are trapping ourselves by what we call ourselves. |
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Providing experienced, project management skills when you need it
What do we supply?
- From a few tactical days to large projects our experienced project managers will fill the gaps to ensure projects are delivered successfully, on time and to budget.
Our pragmatic and hands on approach to project management is widely regarded by our clients and is something they value.
Examples
- Technical Project Management – From a few days to get things organised to managing a 3 month project we can suit your requirements.
- Quality Assurance – Do you just need a quick health-check to ensure the project is on course, especially if new technologies are involved then we can help.
- Implementation Project Management – Do you have a new product or service which requires managing? We can help with this providing experienced project management to just put that little bit of control into things.
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