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Katalyst takes to the High Seas
12/05/2009 08:56:28
Katalyst took to the high seas on board SS Oriana with partner company Spectrum Outsourcing to feature at Call Centre Forum (May 6-9)... read more
CALL CENTRE MANAGERS
- TIP OF THE DAY
Install a call centre bulletin board on the intranet - Let your agents share their news and frustrations - as well as generating ideas on how things can be improved. One major building society has installed one and have found it very useful in being able to solve some of more complex problems of their customers. It is a great way for your product team to share some of the intricacies of the products without bombarding the whole team with emails. |
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A full range of services to help evaluate existing telephony and IT platforms to plan for the future
What do we supply?
- Comprehensive modular projects to help you understand the latest technologies, what works, what doesn’t and what should be outsourced.
Examples
- Contact Centre Technology Review – Get an independent assessment of your current environment.
- Requirements Definition – Ensuring the new solution will be the most appropriate for the business both now and in the future.
- Business Case Development – Demonstrating where tangible benefits can be derived to support the ROI requirements.
- Technical or Outsourcing Supplier Selection – Supporting you through the supplier selection minefield from ITT to contracting so you partner with the right solution and the right supplier for equipment or people.
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